Kevin Roberts, the Chief Executive of one of the world’s largest marketing groups, has declared that marketing is dead. According to Kevin, businesses who want to be successful now need to learn much greater creativity, empathy and storytelling.
As he commented at a recent meeting of business leaders:
Business leaders need to become creative leaders…The difference between rational thinking and emotional thinking is that rational thinking leads to conclusions and meetings and more meetings. Emotional thinking leads to action.
There are three secrets to emotional thinking – mystery, sensitivity and intimacy. It is a lot about storytelling.
I’d add that successful businesses also need to be authentic in their conversations with people and very clear about their purpose.